Consumer information · Draft

Right of withdrawal and returns

Adapt this information to the actual goods and processes, and have it reviewed before sales. Make the statutory model withdrawal form available to consumers.

Period and notice

Consumers generally have 14 days to withdraw. The period typically begins on the day the consumer, or a nominated third party, takes physical possession of the goods. To exercise the right, the customer must give an unequivocal notice before the period expires.

Returns and refunds

[REQUIRED — return address, process, who pays return postage, refund timing and method, and how diminished value is handled].

Exceptions

Statutory exceptions may apply, for example to goods made to consumer specifications or clearly personalised. [REQUIRED — confirm whether any exception applies to the actual products and disclose it before ordering].

Model withdrawal form

To: [REQUIRED — legal name and return address], [REQUIRED — email]. I hereby give notice that I withdraw from my contract of sale of the following goods: [goods]. Ordered on/received on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date].

← Back to home